Value Added Services

Operations and procedures

• Professional Practices Management System Certified Designation
• ACA International Certified Training Specialist that leads in-house collector development and certification program
• Collector Certification through ACA International Certified Collector program
• Automated ACDV Dispute tracking and Audit Processes
• Credit Bureau Reporting to three (3) major Credit Reporting Agencies
• Advanced Account Scoring Logic
• Customized collection Notices
• Collection Pre-legal and Litigation Program
• Regular Scheduled Client Specific audits
• Payment Monitoring, Pre-Collect and Bad Check Programs

Technical Abilities

• Customizable/AD Hoc Programming
• WEB Access with features to monitor debtor activity, recoveries
• A predictive dialer with Interactive Voice Response (IVR) capabilities
• On-premises Data Processing Center
• Recorded Collection Calls
• Collection system which allows customization and flexibility with quick turn around time

Corporate Profile

• Community reinvestment commitment- approximately $4,000,000 has been returned to the communities we serve through scholarships, children’s programs and other worthwhile projects
• Corporate financial strength
• Client Retention – average (collection division in business since 1958)

Affiliation with Associations

• AAHAM: American Association of Health Care Administrative Management (gold partner)
• HFMA: Healthcare Financial Management Association (bronze member/corporate sponsor)
• PAHCOM: Professional Association of Health Care Office Management
• RBMA: Radiology Business Management Association
• MGMA: Medical Management Association several key resources we can offer your organization that give us a competitive advantage.

Value Added Benefits

Choosing MACD as your partner provides additional benefits! This list of exceptional value-added benefits are outside the standard box of most organizations.

• Patient Friendly Billing Program
• Certified Professional Practices Management System
• Compliance Officer
• Long-Term Consistent Experience – for over Fifty Years
• Full Services IT Department on Site
• Meet the Cliient’s Financial and Aging Goals
• Client Specific Teams
• ACA International Board of Directors Participating 20 Years
• CPAT Certified Staff – AAHAM
• Certified Collection Specialist – ACA International
• Federal Trade Commission Workshop Participation
• State and Local Legislative Participation
• Will Accept Client File Formats
• Electronic Remits Available
• Charity Application Process
• FACS WEB – Client Portal for Reports and Accounts
• FACS WEB – Patient Portal for Account Review
• Scoring and Insurance Scrubbing